Overview
At Ilanya Trails, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return and refund option under specific conditions.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 7 days of receiving your order.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Items damaged due to misuse or negligence
- Items without original packaging
- Customized or special-order items
Return Process
To initiate a return, please contact us at [email protected] with your order details, reason for return, and a photo of the item (if applicable). Once approved, you will be given return instructions.
Return Shipping
The customer is responsible for return shipping costs unless the return is due to an error on our part (wrong item sent or defective product). We recommend using a trackable shipping method.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued in the form of exchange, since we operate solely on cash on delivery.
Refund Method
Please note: Since we only accept cash on delivery, no direct monetary refunds are issued. Approved refunds will be processed as product replacement.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery by emailing [email protected] with photos of the item and packaging.
Contact Us
For any questions regarding your return or refund, please contact us at:
Email: [email protected]