Order Processing
All orders placed through Ilanya Trails are processed within 1–3 business days. You will receive a confirmation message once your order has been dispatched.
Shipping Method
We offer standard shipping to all regions we serve. The estimated delivery time varies depending on your location but typically ranges between 5 to 10 business days.
Shipping Charges
Shipping fees, if any, are calculated at checkout based on your delivery location and order size. You will be informed of all charges before confirming your order.
Delivery Areas
Ilanya Trails ships products worldwide. If you are unsure whether we deliver to your area, please contact us at [email protected] before placing an order.
Payment Method
Please note that cash on delivery is the only accepted payment method. Ensure someone is available at the delivery address to receive the package and make payment upon arrival.
Failed Deliveries
If a delivery attempt fails due to the recipient being unavailable or providing incorrect information, the order may be returned to us. In such cases, re-delivery may incur additional shipping charges.
Shipping Delays
While we strive to meet our estimated delivery timelines, delays may occasionally occur due to external factors such as weather conditions, customs procedures, or courier delays. We appreciate your patience and understanding.
Tracking Orders
Once your order is shipped, we may provide tracking details (where available) via email or message for your convenience.
Contact Us
For questions regarding shipping or delivery, please reach out to us at:
Email: [email protected]